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Objections

Even the best solutions are likely to face a few buyer objections. Resolving objections is best accomplished by listening, then clarifying, then rephrasing to establish a mutual agreement, presenting your revised solution with confidence, and finally, evaluating the outcome.

Prezentare generală curs
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Ce vei învăța

• Resolve objections in a manner that is mutually advantageous. • Identify points of agreement to lower buyer resistance. • Discover your common ground. • Respond to the six most common objections with confidence.

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De ce îți dorești să înveți

When customers have completed 70% of the buying process or can complete many online purchases without ever engaging with a single salesperson, traditional sales tactics simply no longer work. Your customers are the personification of the empowered consumer, knowledgeable beyond the need for basic information. You need a relationship-selling approach that leads to a profitable relationship.

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Cum te va ajuta

By mastering a relationship-based selling approach, you can offer your customers value they can’t find on the Internet: You! And you position yourself for long-term partnerships that bring positive outcomes for all parties.

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“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie