Back
Sales Training
Sales Training

Attitudes for Customer Service

În persoană

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

Ce vei învăța

- Set goals for improvement by assessing current Customer Service Attitudes. - Build customer relationships by incorporating the Four Drivers of Customer Service. - Maintain a consistently positive attitude by applying Attitude Control Principles. - Use conversational language to keep the interactions casual and relaxed.

De ce îți dorești să înveți

Driving profitability and growth stem from customer service and satisfaction.

Cum te va ajuta

This module makes you keenly aware of how your attitude during customer contact can make the difference

Print This Page
No results
NO ADDITIONAL COURSES
Nu ați găsit o dată convenabilă pentru dvs.? Doriți ca acest program să vă fie furnizat pentru organizația sau echipa dvs.? Contactați-ne pentru a obține mai multe informații.
Informațiile furnizate vor fi utilizate în conformitate cu termenii politicii noastre de confidențialitate.
Trimite
©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.