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World Class Customer Service

In Person

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

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O que aprenderá

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

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Por que precisa disso

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

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Resultados que vai atingir

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Próximas datas de cursos

Selecione uma localização acima para encontrar as datas de eventos de cursos na sua área. 

Não encontrou uma data adequada para si? Pretende que este programa seja disponibilizado à sua organização ou equipa? Contacte-nos para obter mais informações.

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