icon Curso Presencial

Winning Customer Service Strategies for Support Staff

Customer Service skills can mean the difference between increased business opportunities and out-of-control word-of-mouth. Using the Dale Carnegie’s proven methods, your staff can learn to deal with emotional and practical aspects of complaints, apply methods to reduce stress when resolving problem, and reduce the number and types of complaints. This course will poise participants for win-win opportunities with all parties involved and ensure customer loyalty for your business.

Ver Curso

Increase customer relations, loyalty and revenue while reducing conflict and stress for all parties.

Icon

O que aprenderá

Techniques guaranteed to reduce conflict, de-escalate heated situations, strategies on stress management, skills to proactively reduce complaints.

Icon

Por que precisa disso

Transform potential problems into opportunities to receive feedback. Spend less time worrying about future problems by anticipating and disarming contentious situations.

Icon

Resultados que vai atingir

By learning to anticipate and deflate problems, you'll have more time to enjoy your work and personal life right now. Focus on making every interaction a winning one for both parties and you will earn greater loyalty and revenues from pleased, customers confident in your service and abilities

Faça a sua Inscrição

Page 1
Next

Adicionou um curso de uma localização diferente.

Só pode inscrever-se ou adicionar cursos ao seu carrinho de compras de uma só localização
Pode agora inscrever-se no curso na localização correta, que nós iremos remover a localização inicialmente inserida.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie