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Managing Customer Expectations

In Person

This workshop will teach you to set, monitor, and influence customer expectations to create and deepen relationships with your customer base.

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O que aprenderá

Determine the customer’s initial expectations, and learn sure-fire approaches to exceeding them again and again! Work with customers to set realistic expectations, and follow a consistent process to manage them in the future. Explore your influence as you build and deepen relationships with your customers.

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Por que precisa disso

This engaging, collaborative workshop is the perfect way to boost your customer service practices. You’ll make connections with new customers and improve relationships with old ones as you learn to communicate clearly about your business promise. Your organization will earn the trust and respect of everyone you encounter as you consistently come through for your customers.

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Resultados que vai atingir

In customer service, consistency is key. As you build your reputation as a company that always delivers, you’ll become an organization that makes customers want to come back! After this workshop, you’ll enjoy success with a loyal customer base that takes you straight to the top.

Próximas datas de cursos

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Não encontrou uma data adequada para si? Pretende que este programa seja disponibilizado à sua organização ou equipa? Contacte-nos para obter mais informações.

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