Arrow LeftBack
Icon Customer Service

Breakfast Workshop: World Class Customer Service

In Person

It might sound simple but driving profitability and growth stems from customer service and satisfaction. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter.

Ver Data e Locais
Head with lightbulb

O que aprenderá

You will become keenly aware of how your attitude during customer contact and complaints can make the difference. We will assess your current Customer Service Attitude and help you build customer relationships by incorporating the 4 Drivers of Customer Service. You will learn ways to respond to both rational and emotional customer concerns and maintain a positive attitude when dealing with difficult people and issues.

Open book

Por que precisa disso

You will reduce stress on both sides when resolving complaints and reduce the number and type of complaints received.

Person standing next to flag

Resultados que vai atingir

You will learn how to maintain a positive attitude when dealing with difficult people and issues. Learn to project a friendly willingness to serve customers in a low pressure, high-touch way in every customer interaction

Próximas datas de cursos

Selecione uma localização acima para encontrar as datas de eventos de cursos na sua área. 

Não encontrou uma data adequada para si? Pretende que este programa seja disponibilizado à sua organização ou equipa? Contacte-nos para obter mais informações.

 A informação indicada, irá ser utilizada em acordo com nossa política de privacidade.

Thank you! A representative will contact you shortly about your inquiry.