Arrow LeftVoltar
Icon Vendas

Manage Customer Expectations

In Person

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet, but also exceed, these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Ver data e locais
Head with lightbulb

O que você vai aprender

• Determine the expectations of their customers. • Manage customer expectations in order to exceed them. • Implement a customer expectations management process. • Partner with customers to build relationship.

Open book

Por que você quer aprender

When customers have completed 70% of the buying process or can complete many online purchases without ever engaging with a single salesperson, traditional sales tactics simply no longer work. Your customers are the personification of the empowered consumer, knowledgeable beyond the need for basic information. You need a relationship-selling approach that leads to a profitable relationship.

Person standing next to flag

Como isso vai ajudar você

By mastering a relationship-based selling approach, you can offer your customers value they can’t find on the Internet: You! And you position yourself for long-term partnerships that bring positive outcomes for all parties.

Datas dos próximos cursos

Selecione um local acima para encontrar as datas de eventos e cursos em sua área. 

Não encontrou uma data que funcione para você? Gostaria que este programa fosse entregue para sua organização ou equipe? Entre em contato para obter mais informações.

Thank you! A representative will contact you shortly about your inquiry.