How often do misunderstandings occur and what is the cost? While listening is only one side of a conversation, it is usually the neglected side. The first step to overcome this is to recognize that effective listening is an active process.
O que você vai aprender
You will be able to identify the seven types of listeners and apply effective approaches to deal with each of them.
Por que você quer aprender
Attentive listening is far more challenging, more demanding, and more difficult than speaking. The art of being a good listener takes focus, patience, and a sincere desire to really communicate with others.
Como isso vai ajudar você
You will be able to accomplish more through gaining understanding and take your listening skills to a higher level.
“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”