Arrow LeftVoltar
Icon Serviços

How to Use Customer Service to Turn Transactions into Relationships

In Person

Dale Carnegie Training has been building world-class relationship skills – locally - around the globe for 89 years. We can help your customer service representative to get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention.

Ver data e locais
Head with lightbulb

O que você vai aprender

• Identify current customer needs and anticipate customer expectations • Profile a client with the “customer continuum” • Overcome objections and negotiate with customers using the three principles of successful negotiation • Use follow up techniques that build loyalty And much more!

Open book

Por que você quer aprender

Relationship buyers view your business as an organization they can trust. They buy from you because you consistently over deliver on service. Relationship buyers purchase more frequently and in larger amounts than transactional buyers.

Person standing next to flag

Como isso vai ajudar você

Develop more loyalty in your customers, thereby, improving the customer experience.

Datas dos próximos cursos

Selecione um local acima para encontrar as datas de eventos e cursos em sua área. 

Não encontrou uma data que funcione para você? Gostaria que este programa fosse entregue para sua organização ou equipe? Entre em contato para obter mais informações.

Thank you! A representative will contact you shortly about your inquiry.