Conflict - Maintaining Emotional Control
Maintaining emotional control when you deal with relationship conflicts is probably the most important step, and the most difficult. People can reduce escalation of negative attitudes by understanding and controlling the six elements of the conflict cycle, learning methods to process anger, creating healthy alternatives to destructive responses, and creating dialogue to discuss the issue while maintaining control.
O que você vai aprender
• Identify the steps of the conflict cycle • Express emotions in a healthy way • Commit to principles for maintaining emotional control • Talk through a conflict issue with the other person
Por que você quer aprender
In this workshop, you will address the emotional aspect of resolving conflict. You will discuss why anger, in particular, is an emotion that you have to process and manage for the conflict to be resolved professionally.