Voltar
Customer Service
Customer Service Training

Attitudes for Service & Complaint Resolution

Presencial

Attitudes for Service & Complaint Resolution covers the emotional and practical aspects of customer service to build ongoing customer relationships.

O que você vai aprender

1. Assess customer service attitudes to set goals for improvement. 2. Incorporate the four drivers of customer service to build customer relationships. 3. Apply attitude control principles to manage our attitudes. 4. Deal with emotional and practical aspects of complaints. 5. Use methods to reduce our stress when resolving complaints. 6. Implement a consistent process to resolve complaints. 7. Reduce the number and type of complaints we receive.

Por que você quer aprender

This process helps identify the root causes of the complaints you receive and provides creative ways to reduce or eliminate them. Increased customer satisfaction stems from a series of interconnected causes and disciplines resulting in increased customer loyalty which drives profitability and growth. This complete experience is what can cause a customer to become a champion for your organization.

Como isso vai ajudar você

Attitudes for Service & Complaint Resolution will help you effectively resolve complaints, reduce stress, build relationships, as well as improve customer loyalty and retention.

Imprimir esta página
No results
NO ADDITIONAL COURSES
Não encontrou uma data que funcione para você? Gostaria que este programa fosse entregue para sua organização ou equipe? Entre em contato para obter mais informações.
As informações que você fornecer serão usadas de acordo com os termos de nossa política de privacidade..
Enviar

É fácil manter-se atualizado quando você recebe nossa newsletter

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.