Voltar
Sales Training
Sales Training

Managing Customer Expectations

Presencial

This workshop will teach you to set, monitor, and influence customer expectations to create and deepen relationships with your customer base.

O que você vai aprender

Determine the customer’s initial expectations, and learn sure-fire approaches to exceeding them again and again! Work with customers to set realistic expectations, and follow a consistent process to manage them in the future. Explore your influence as you build and deepen relationships with your customers.

Por que você quer aprender

This engaging, collaborative workshop is the perfect way to boost your customer service practices. You’ll make connections with new customers and improve relationships with old ones as you learn to communicate clearly about your business promise. Your organization will earn the trust and respect of everyone you encounter as you consistently come through for your customers.

Como isso vai ajudar você

In customer service, consistency is key. As you build your reputation as a company that always delivers, you’ll become an organization that makes customers want to come back! After this workshop, you’ll enjoy success with a loyal customer base that takes you straight to the top.

Imprimir esta página
No results
NO ADDITIONAL COURSES
Não encontrou uma data que funcione para você? Gostaria que este programa fosse entregue para sua organização ou equipe? Entre em contato para obter mais informações.
As informações que você fornecer serão usadas de acordo com os termos de nossa política de privacidade..
Enviar

É fácil manter-se atualizado quando você recebe nossa newsletter

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.