Back
Customer Service
Customer Service Training

Customer Service Excellence

Szkolenie In-Person

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

Czego się nauczysz?

This training will show how your attitude during customer contact can make the difference. You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction. Learn how to stay professional in emotional situations, beyond basic telephone courtesy. Follow a consistent process to resolve complaints and conflicts. Most importantly, discover how to truly engage customers and build enduring relationships.

Dlaczego chcesz się tego nauczyć?

Jak ci to pomoże?

The process will help you move beyond the daily challenges and hang-ups so that you can focus on building loyalty. Conflicts that once seemed overwhelming will seem simple, paving the way for delivering outstanding customer service. Your organization will gain a base of customers that feel valued and cared for in every interaction.

Print This Page
No results
NO ADDITIONAL COURSES
Nie ma daty, która Ci odpowiada? Chcesz, abyśmy dostarczyli ten program dla Twojej organizacji lub zespołu? Skontaktuj się z nami, aby uzyskać więcej informacji.
Podane informacje zostaną wykorzystane zgodnie z naszymi warunkami polityka prywatności.
Zgłaszać
©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.