Igniting Workplace Enthusiasm

Managing Conflict in the Workplace: Course Reviews




"I like the straight to the facts approach. Our organization was unaware of these methods to improve morale. Clear guidelines are a huge bonus."

Director of Technology
Girl Scouts of Suffolk County, Inc.


"I really enjoyed the interactiveness of the training. It's easy to multi-task if it's just a webinar, but this approach really engages you."

Total Rewards Manager


"I appreciated the softly encouraging opportunity to participate. I will be able to confront, meaningfully, a difficulty with a contractor."

-David Bergesen        

"It was a great way to engage on how to manage conflict."

-Tiffani Wollbrinck (Cage)        
Director of Organizational Development


"I liked how interactive it was so that I can use real life situations for examples. I hope that I will be able to be a better manager and leader in working with other employees of the bank and even customers."

Assistant Branch Manager


"Very interactive.  Liked the break-out sessions."

Manager - IT Project Management


"It was casual and friendly - and I could relate to the material and the presenters. I can help spread what I learned about communication styles."

Sr. Manager


"The interaction was awesome - loved [the trainer and producer]. I feel it will help our communications and save time/money."

Training Specialist




Based on the time-tested principles from the new book How to Win Friends and Influence People in the Digital Age, this program prescribes the best approaches for effectively dealing with conflicts, so you can resolve issues while maintaining positive relationships. Learn to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain poised when tension is high.

  • Numerous live sessions offered each month -- register for the time that works best for you.
  • 1-Hour virtual instructor-led sessions utilizing chat, whiteboard tools and polling
  • Fast-paced interactive exchange of timely skills and "How-to's"

"When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion."

― Dale Carnegie, How to Win Friends and Influence People


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