Igniting Workplace Enthusiasm

Attitudes for Service: Course Reviews




"New ideas on handling irate clients. My customer service reps are better prepared.

-Martin  L. Marin    
Import Manager
American Shipping Co., Inc.

"It helped to educate our customer service dept in different ways to keep clients happy."

-Antoinette McKnight
Import Manager
American Shipping

"I will now be able to go back to my current role empowered and more knowledgeable when it comes to assisting my customers."

-Curtis Cromwell    
Team Lead
CRI Canada

"Active participation and engagement from the group was key! I was very happy with [the training]."

-Andrea Wood    
Team Lead/Wellness Coordinator
Momentum Health Services

"We had people from all departments involved. To have the opportunity for each to hear from others really helps to put things into perspective."

Administrative Assistant


"Increased awareness of our customer interactions and gave good ideas for improvement."

-Harold Grant
Exec. VP, COO


"I will share the ideas with my co-workers and recommend othe Dale Carnegie Courses. Excellent web support."

-Rebecca Harvey
Southland Registrations Ltd.


"I believe that this training will improve my presence with my accounts and as a result, will increase my value to them as well."

-Allen Potter    
Service Engineer


"I liked the documentation and examples. The information was very valuable."

-Lisa A.
Vice President-Operations


"This was my first DC Training course.  It is nice to see a company that values their employees with continued learning. I like the different perspective that was given."

Logistics Coordinator


"Has given me tools to increase customer satisfaction and help with staff training."

Chief Building Official


"I liked how it was interactive and that he called on you to ask questions and answered questions as well. We might use this for training future new hires."

-Jennifer Warpool         
Director of Marketing and Membership
The Yale Club of NYC




In this Live Online workshop, you will discuss taking 100% responsibility for customer service. Each time an internal or external customer comes into contact with you, your attitude is showing. You will apply Dale Carnegie principles and identify ways to maintain a friendly, low pressure and high service environment that makes customers want to come back to you in the future.

  • Numerous live sessions offered each month -- register for the time that works best for you.
  • 1-Hour virtual instructor-led sessions utilizing chat, whiteboard tools and polling
  • Fast-paced interactive exchange of timely skills and "How-to's"

"When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion."

― Dale Carnegie, How to Win Friends and Influence People


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