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World Class Customer Service

In Person

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

Se sted og dato
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Hva du vil lære

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

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Hvorfor du bør lære det

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

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Hvordan det vil hjelpe deg

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Datoer for kommende kurs

Velg en plassering ovenfor for å finne kursdatoer i ditt område. 

Finner du ikke en dato som passer for deg? Vil du ha dette programmet for organisasjonen eller teamet ditt? Kontakt oss for mer informasjon.

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