Arrow LeftBack
Icon Salg

Manage Customer Expectations

In Person

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Se sted og dato
Head with lightbulb

Hva du vil lære

Participants will learn to: Determine the expectations of their customers; Manage customer expectations in order to exceed them; Implement a customer expectations management process; Partner with customers to build a relationship.

Open book

Hvorfor du bør lære det

Expectations will vary among customers. With a plethora of research and analysis web search tools, customers will learn about your organization before they walk in your doors. They will have their preconceived expectations prior to speaking to you, so it will be a good idea to prepare for this.

Person standing next to flag

Hvordan det vil hjelpe deg

Having a structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Datoer for kommende kurs

Velg en plassering ovenfor for å finne kursdatoer i ditt område. 

Finner du ikke en dato som passer for deg? Vil du ha dette programmet for organisasjonen eller teamet ditt? Kontakt oss for mer informasjon.

The information you provide will be used in accordance with the terms of our privacy policy.

Thank you! A representative will contact you shortly about your inquiry.