icon Åpne programmer

Manage Customer Expectations

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet, but also exceed, these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Oversikt over programmer

3 HOUR WORKSHOP

Icon

Hva du vil lære

• Determine the expectations of their customers. • Manage customer expectations in order to exceed them. • Implement a customer expectations management process. • Partner with customers to build relationship.

Icon

Hvorfor du bør lære det

When customers have completed 70% of the buying process or can complete many online purchases without ever engaging with a single salesperson, traditional sales tactics simply no longer work. Your customers are the personification of the empowered consumer, knowledgeable beyond the need for basic information. You need a relationship-selling approach that leads to a profitable relationship.

Icon

Hvordan det vil hjelpe deg

By mastering a relationship-based selling approach, you can offer your customers value they can’t find on the Internet: You! And you position yourself for long-term partnerships that bring positive outcomes for all parties.

Registrer deg

Page 1
Next

Du har lagt til et program fra et annet sted

Du kan kun registrere eller legge til programmer i handlekurven fra ett sted om gangen
Det er greit! Du kan fortsatt registrere deg for dette programmet, så vil vi fjerne det forrige stedet, og erstatte det med det nye.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie