Delivering World Class Customer Service
Good customer service results when organizations exceed the customer's expectations. This seminar dives into the skill and processes it takes to deliver quality service.
Hva du vil lære
1) Incorporate the Four Drivers of Customer Service to build customer relationships 2) Implement a consistent process to resolve complaints 3) Identify win-win opportunities to provide more products and services 4) Manage customer expectations in order to exceed them
Hvorfor du bør lære det
This seminar examines ways that we can exceed our customers' expectations by Incorporate the Four Drivers of Customer Service to build customer relationships implement consistent processes to deliver high service levels.
Hvordan det vil hjelpe deg
Committing to deliver world class customer service will allow organizations to develop long lasting relationships and win future business.
Datoer for kommende kurs
Santa Ana, CA 92705
NO ADDITIONAL COURSES