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Winning Customer Service Strategies for Support Staff

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Customer Service skills can mean the difference between increased business opportunities and out-of-control word-of-mouth. Using the Dale Carnegie’s proven methods, your staff can learn to deal with emotional and practical aspects of complaints, apply methods to reduce stress when resolving problem, and reduce the number and types of complaints. This course will poise participants for win-win opportunities with all parties involved and ensure customer loyalty for your business.

Data en locaties bekijken
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Wat je zal leren

Techniques guaranteed to reduce conflict, de-escalate heated situations, strategies on stress management, skills to proactively reduce complaints.

Open book

Waarom je het wil leren

Transform potential problems into opportunities to receive feedback. Spend less time worrying about future problems by anticipating and disarming contentious situations.

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Hoe het je zal helpen

By learning to anticipate and deflate problems, you'll have more time to enjoy your work and personal life right now. Focus on making every interaction a winning one for both parties and you will earn greater loyalty and revenues from pleased, customers confident in your service and abilities

Aankomende cursusdata

Selecteer hierboven een locatie om cursusdata in uw regio te vinden. 

Heeft u geen datum gevonden die voor u geschikt is? Wilt u dit programma aanvragen voor uw organisatie of team? Neem dan contact met ons op voor meer informatie.

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