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Attitudes for Service

In Person

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Data en locaties bekijken
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Wat je zal leren

Set goals for improvement by assessing current Customer Service Attitudes. Build customer relationships by incorporating the Four Drivers of Customer Service. Maintain consistently positive attitude by applying Attitude Control Principles. Use conversational language to keep the interactions casual and relaxed.

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Waarom je het wil leren

This seminar makes you keenly aware of how your attitude during customer contact can make the difference.

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Hoe het je zal helpen

You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction.

Aankomende cursusdata

Selecteer hierboven een locatie om cursusdata in uw regio te vinden. 

Heeft u geen datum gevonden die voor u geschikt is? Wilt u dit programma aanvragen voor uw organisatie of team? Neem dan contact met ons op voor meer informatie.

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