Back
Sales Training
Sales Training

Attitudes for Customer Service

In-Person

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

Wat je zal leren

- Set goals for improvement by assessing current Customer Service Attitudes. - Build customer relationships by incorporating the Four Drivers of Customer Service. - Maintain a consistently positive attitude by applying Attitude Control Principles. - Use conversational language to keep the interactions casual and relaxed.

Waarom je het wil leren

Driving profitability and growth stem from customer service and satisfaction.

Hoe het je zal helpen

This module makes you keenly aware of how your attitude during customer contact can make the difference

Print This Page
No results
NO ADDITIONAL COURSES
Heeft u geen datum gevonden die voor u geschikt is? Wilt u dit programma aanvragen voor uw organisatie of team? Neem dan contact met ons op voor meer informatie.
Deze informatie die u verstrekt, wordt gebruikt in overeenstemming met de voorwaarden van onze privacybeleid.
Indienen

Het is gemakkelijk om bij te blijven als je onze nieuwsbrief krijgt

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.