icon Танхимын сургалт

Attitudes for Service & Complaint Resolution

Attitudes for Service & Complaint Resolution covers the emotional and practical aspects of customer service to build ongoing customer relationships.

Хөтөлбөрийн тойм

This seminar begins with taking 100% responsibility for yourself and the attitude you convey. With an attitude of service in place you will be able to explore the variety of causes of complaints, identify ways to neutralize negative attitudes, and follow a process that deals with both the emotional and rational elements of complaints even when dealing with difficult people.

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Cуралцах зүйлс

1. Assess customer service attitudes to set goals for improvement. 2. Incorporate the four drivers of customer service to build customer relationships. 3. Apply attitude control principles to manage our attitudes. 4. Deal with emotional and practical aspects of complaints. 5. Use methods to reduce our stress when resolving complaints. 6. Implement a consistent process to resolve complaints. 7. Reduce the number and type of complaints we receive.

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Яагаад хэрэгтэй вэ

This process helps identify the root causes of the complaints you receive and provides creative ways to reduce or eliminate them. Increased customer satisfaction stems from a series of interconnected causes and disciplines resulting in increased customer loyalty which drives profitability and growth. This complete experience is what can cause a customer to become a champion for your organization.

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Гарах үр дүн

Attitudes for Service & Complaint Resolution will help you effectively resolve complaints, reduce stress, build relationships, as well as improve customer loyalty and retention.

Энэ хөтөлбөрт бүртгүүлэх

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Таны оруулсан хөтөлбөр өөр өөр газраас бүртгэгдсэн байна

Та зөвхөн нэг байршлаас хөтөлбөр оруулах ба зарим хөтөлбөр давхацсан байх талтайг анхаарна уу
Санаа бүү зов. Та бүртгэлээ үргэлжлүүлж болно. Та сонгосон нэг байршилдаа хөтөлбөрт хамрагдах боломжтой тул бусад бүртгэлийг таны сонголтоор цуцлах боломжтой.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie