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Guide Dale Carnegie pour un service clients exceptionnel

Cela peut paraître simple, mais améliorer la rentabilité et la croissance passe par le service clients et la satisfaction. Faire d’un simple client un client important n’est possible qu’en améliorant tous les détails du cycle de vie de la relation client. Ce guide vous offre des conseils de service clients directement utilisables.

Dale Carnegie of Nice

For over a century, Dale Carnegie has been improving individual and business performance around the world. While our training techniques continue to evolve, our core principles remain true to a single vision: real transformation begins within.

Nice

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60 Avenue Emile Dechame, Immeuble
Le Marianne, Entrée B
Saint Laurent du Var, Cote d'Azur
06700 FR

Michel Nail
+33 4 92 12 21 15
[email protected]

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Une infinité d’options, pour des opportunités illimitées.

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En présentiel & En ligne et en direct

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Présenter avec impact

En présentiel

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Building the Skills for Workforce Agility in an Era of Digital Transformation

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As the world of work continues to evolve at a rapid clip, technology’s growing influence across all aspects of business is adding a whole new variable to the mix. While digital transformation has been on the agenda for most industries in recent years, the coronavirus pandemic and resulting social distancing requirements have suddenly accelerated that process for everyone.

Remote work is the new normal for a huge number of organizations today and, potentially, for the foreseeable future. At the same time, more businesses are looking at how they can use technology to automate previously labor-intensive processes and tasks — a shift that will likely endure beyond the current realities.

Leading Successful Remote Teams


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The nature of our business at Dale Carnegie is about people, resilience, agility, creating confidence and dealing with stress and worry. Our focus during these past months has been on supporting our customers, the communities we serve and our network of local offices around the world dealing with the fear and uncertainty of the current pandemic.

The same priorities of building confidence, resilience, and overcoming stress are key to leading successful remote teams, the current situation in which most businesses find themselves. It can be challenging in times of crisis, but there are methods leaders can use to help remote teams successfully deal with change and bounce back from setbacks, even during our very challenging current environment.

5 Time Management Tips to Avoid Festive Stress @ Work

July 20, 2019

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‘Tis the season to be jolly, but for 73% of the UK workforce the build up to Christmas is anything but merry, with concerns that work will ruin their festive cheer.

Additional social commitments, end of year project deadlines, getting ready for ‘New year, new targets’ and trying to prepare for time-off, along with the pressure of being ready for the big day itself means the season of goodwill is a testing time for a lot of people.

5 Time Management Tips to Avoid Festive Stress @ Work

July 20, 2019

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‘Tis the season to be jolly, but for 73% of the UK workforce the build up to Christmas is anything but merry, with concerns that work will ruin their festive cheer.

Additional social commitments, end of year project deadlines, getting ready for ‘New year, new targets’ and trying to prepare for time-off, along with the pressure of being ready for the big day itself means the season of goodwill is a testing time for a lot of people.

IN-PERSON COURSES

See our most recent courses

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In-Person: Location

3 Days: 5/13, 5/14, 5/15

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Course Name

In-Person: Location

3 Days: 5/13, 5/14, 5/15

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Course Name

In-Person: Location

3 Days: 5/13, 5/14, 5/15

Take Command of Your Career and Future

Whether you're searching for the confidence needed to embark on a new venture or for the strength to enact change in your community, we offer proven tools to help you make an impact.

Live Online Overview

Dale Carnegie Course

Topher Olsen, Alliance Residential

Comment financer votre formation ?

Le compte personnel de formation vous permet d'acquérir des droits à la formation professionnelle. Ces droits sont inscrits dans un compte d'heures qui vous suit tout au long de votre vie professionnelle. Toute formation CPF est finançable.

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Meet The Team

Our trainers have over 30 years of experience working with companies to transform cultures and drive long-term results.

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Jane Smith

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Jane Smith

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Jane Smith

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Jane Smith

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Dale Carnegie of Nice

"If you are not in the process of becoming the person you want to be, you are automatically engaged in becoming the person you don’t want to be."
Dale Carnegie

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