About this office

A rich history and a proven, innovative process has connected Dale Carnegie training to people around the world seeking real transformation and impactful results.

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Meet our Knoxville Team

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Randy Harms

Vice President of East Tennessee

After spending nearly three decades as a successful sales leader for a large pharmaceutical company, Randy joined Dale Carnegie of Knoxville in 2017 as the Regional Vice President of East Tennessee.

Randy is a Master Trainer, one of approx. 40 in North America. His passion for coaching and training has led to 21 years of success as a Dale Carnegie Trainer.

In 2018, Randy was recognized for his customer satisfaction scores, which ranked in the top 5 in North America. His personal scores are a large factor in why his franchise is currently one of the top 15 franchises in the world in terms of Voice of the Customer scores.

Find Randy on LinkedIn

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Rachel Bacon

Sales Associate

Rachel Bacon has been working with Dale Carnegie since June of 2018.  She graduated from Harding University where she studied advertising and marketing and was also a member of the women’s soccer team. Rachel has completed the Dale Carnegie Course and the Winning with Relationship Selling course. Rachel enjoys playing soccer in coed leagues in Knoxville, taking her dog Ross to the park, being involved with her church in downtown Knoxville, and photography.

Favorite Principle: #4 Become genuinely interested in other people.

Why: “It has been the one that has impacted my life the most. When you actively listen to others and what they care about, they notice. I have learned so much more about people and what they do since I have actively made the effort to be interested. People are amazing, there’s always more to learn!”

Find Rachel on LinkedIn