For over a century, Dale Carnegie has been improving individual and business performance around the world. While our training techniques continue to evolve, our core principles remain true to a single vision: real transformation begins within. Our multistep process is designed to get to the heart of what your organization needs. Centered on workforce training that provides measureable results, we help in guiding our clients to outpace their competition time and time again.
After spending nearly three decades as a successful sales leader for a large pharmaceutical company, Randy joined Dale Carnegie of Knoxville in 2017 as the Regional Vice President of East Tennessee.
Randy is a Master Trainer, one of approx. 40 in North America. His passion for coaching and training has led to 21 years of success as a Dale Carnegie Trainer.
In 2018, Randy was recognized for his customer satisfaction scores, which ranked in the top 5 in North America. His personal scores are a large factor in why his franchise is currently one of the top 15 franchises in the world in terms of Voice of the Customer scores.
Rachel Bacon has been working with Dale Carnegie since June of 2018. She graduated from Harding University where she studied advertising and marketing and was also a member of the women’s soccer team. Rachel has completed the Dale Carnegie Course and the Winning with Relationship Selling course. Rachel enjoys playing soccer in coed leagues in Knoxville, taking her dog Ross to the park, being involved with her church in downtown Knoxville, and photography.
Favorite Principle: #4 Become genuinely interested in other people.
Why: “It has been the one that has impacted my life the most. When you actively listen to others and what they care about, they notice. I have learned so much more about people and what they do since I have actively made the effort to be interested. People are amazing, there’s always more to learn!”