About this office

A rich history and a proven, innovative process has connected Dale Carnegie training to people around the world seeking real transformation and impactful results.

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Meet our Knoxville Team

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Randy Harms

Vice President of East Tennessee

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Ryan Dickinson

Account Manager

Ryan Dickinson has been working with Dale Carnegie since January 2016. She graduated from Harding University where she studied business. Ryan has completed all 4 of the core Dale Carnegie Programs, and has Coached several of the courses as a Graduate Assistant, working towards her goal of being a Dale Carnegie Certified Instructor. In her spare time she enjoys taking her dog Ash out on hiking adventures, or walking around downtown Knoxville, where she calls home. She also is an avid artist and many of her pieces can be found in restaurants in Old City.

Favorite Principle: #22 Begin with praise and honest appreciation.

Why: This principle really can set a tone for an entire day, for a call, or for a difficult conversation, and get things started off on the right foot. It’s all about the attitude.

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Rachel Bacon

Account Manager

Rachel Bacon has been working with Dale Carnegie since June of 2018.  She graduated from Harding University where she studied advertising and marketing and was also a member of the women’s soccer team. Rachel has completed the Dale Carnegie course and the Winning with Relationship selling course. Rachel enjoys playing soccer in coed leagues in Knoxville, taking her dog Ross to the park, being involved with her church in downtown Knoxville, and photography.

Favorite Principle #4: Become genuinely interested in other people.

Why: It has been the one that has impacted my life the most. When you actively listen to others and what they care about, they notice. I have learned so much more about people and what they do since I have actively made the effort to be interested. People are amazing, there’s always more to learn!