About Dale Carnegie's Austin Office

Founded in 2007, Dale Carnegie Training of Austin is led by an enthusiastic and multi-lingual team of 14 trainers and employees. In addition to English, Dale Carnegie Training of Austin's diverse staff is prepared to speak with clients in Spanish, Indian, Chinese, and Arabic. We believe in our heart of hearts that LIFE = RELATIONSHIPS! We live intentionally, through trust, integrity, fun, and teamwork to ignite our customer’s enthusiasm to achieve their personal and professional best. We improve the performance of organizations by improving the performance of their people!

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The Transformation Team

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Dave Wright


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Beckie Wright

VP of Operations; D.O.F (Director of Fun)

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Zhen Wu


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Diandra Marquez

Director of Training; Master Trainer

 Diandra is a dynamic multi-course trainer and account manager at Dale Carnegie Training of Austin and Houston. Over the last 5 years, she has worked with numerous community associations around the Austin area in helping these groups understand the importance of human relations and communication in the workplace. She has also provided corporate solutions training for Dell, VMware, Round Rock Independent School District and more in leadership, communication, relationship selling, presentations, and stress management.

She is also a certified Master Trainer. She helps trainer candidates through their training certification. And she supports current trainers in using their own style to deliver high-quality training to their participants. She is instrumental in making sure all trainer quality is consistent and providing transformational experiences.

Diandra received a Bachelor’s degree in Marketing at Texas Woman’s University where she also was on the women’s basketball team. During her time there she was able to commit her time to different volunteering opportunities. She also has a Master’s Degree in Mass Communication at Texas State University.

Diandra is also the Social Media Manager for the Ellevate Network, which is an organization that strives to help women advance in the workplace. She has helped mentor and coach women to be their authentic selves and communicate their value effectively.

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Hee-Jung Cranford

Global Account Manager; Certified Trainer

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Shelby Wright

Account Manager; Certified Trainer

Shelby Wright loves being a part of Dale Carnegie and is passionate about helping people reach their goals and hearing their stories.

 Shelby received a bachelor’s degree in Mass Communications/Public Relations with a minor in Vocal Music from the University of Mary Hardin-Baylor. During her time there she was President of the University Singers Choral and assisted with various volunteer opportunities. She also participated in the Miss Mary Hardin-Baylor Pageant which focused on developing leadership skills in young women.

 Shelby is a certified Senior Trainer. In this role, she is responsible for bringing out the best in each of her participants. She gives them a strong support system and stretches them, so they move forward toward their personal and professional goals. She also supports and mentors newly certified trainers to help them reach their full potential and deliver world-class training.

 In her role as an Account Manager, she partners with businesses in their organizational vision of providing professional development for their teams. She also works with individuals interested in taking the Dale Carnegie programs to find the right fit for them in their journey toward their vision.

 One of her passions is generational empowerment. She works with businesses with multi-generational environments to help create better engagement and productivity. She also loves working with young adults as they enter the workplace to help develop the soft skills necessary to succeed in today’s work environment.

 Outside of work, Shelby enjoys spending time with her husband, Christopher watching movies and playing at the dog park with their dog, JackJack.

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Chris Wright

Account Manager; Certified Trainer

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Marie Ringler

Master Trainer

Work Experience

Worked as a nurse in Washington DC for two years

  • Trainer for Dale Carnegie since 1984
  • Sales professional for 4 years for Dale Carnegie
  • Online Training Manager for Dale Carnegie Digital for3 years

Education and Certifications

  • S. in Nursing from Duke University
  • 34 years as a trainer and is now certified to develop and endorse other Dale Carnegie Trainers
  • Certified in the following curriculum areas: human relations, conflict management, leadership, sales, presentations skills, communications, change management and online delivery.

Governmental Experience  

  • JAG –Judge Advocate General
  • Defense Finance & Accounting Services (DFAS)- Department of Health & Human Services
  • Navy Family Medicine Bremerton, WA
  • SPAWARS –Space and Naval Warfare Systems Command
  • Defense Commissary Agency
  • Department of Threat Reduction

Client Experience

  • Stihl
  • General Motors
  • Dell
  • Mersk
  • Samsung
  • Siemens
  • Tecnico
  • Hourigan Construction
  • Visa
  • Canon ITS
  • Maryview Hospital-Bons Secours facility
  • Dell

Industry Training Experience

  • Manufacturing
  • Banking
  • Construction
  • Retail
  • Federal Government
  • Technology/IT
  • Medical
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Kim McCorkle


Kim has been in the property management industry for over 30 years. She has held several leaders positions from Community Manager to Regional Vice President of various companies. She has also been a mentor and peer training as well. She is currently a Revenue Manager for Pinnacle Management. She was a Dale Carnegie Graduate in 2009. In 2010 she became a certified Dale Carnegie Trainer. She has trained the Dale Carnegie program in mainly public program venues. She strives to connect with each participant so they can have the same transformational experience she had and has with each program she facilitates. Kim received her BS in Education with a minor in communications from Stephen F Austin State University. Kim also volunteers her time with Special Olympics. She has been doing this 1999. She is the tournament director for the State Volleyball tournament as well as works the State track meet and aquatics competition. This keeps her grounded and fulfilled by working with such amazing athletes. Prior to taking on this roll she officiated woman’s college volleyball for 20 years.

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Phil Pollack


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Leslie Pollack


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May Leong


Current Role or Position: 

Chief Of Staff in International Product Support and Customer Quality Management organization. Partner with executives to plan and successfully execute critical customer impacting initiatives,  creating new process awareness with Marketing, Sales, Technologists, Safety and Regulatory orgs via newsletter, PODCAST, and quarterly forums.  Received Winning Together Cheers award.  Led historical customer issue inspection and cross-sharing of quality, security and safety opportunities with IT, Validation, Regulatory, Marketing, Sales and Engineering teams. Influenced organizational eagerness to compliance trainings, improved travel budget management and weekly staff facilitations, organizational management and product quality reviews. Her expertise in project and program management includes the institutionalization of a rigorous project management framework that successfully implemented critical strategic projects. She also manages global project pipelines, while ensuring compliance in the ISO 9001 and TL 9000 quality adherence.

Trainer Certification:

Dale Carnegie & Associates, Inc. – Graduate Assistant and Trainer Candidate in the Dale  Carnegie Course®, Human Relations and Communications, trained in High Impact Presentation, trained in Leadership Training for Managers, PMP PMI certified,  Effectiveness, Leadership/Management,  Process Improvement

Corporate Training Experience:
Trained employees on Business Process Improvement methodologies, in both class room settings and small team environments.  Currently in the training process to be certified as a Dale Carnegie trainer for the Human Relations and Communications program.
Industry Experience:

May has been in the project and program management industry for over 10 years in a high technology organization, using every opportunity she can get to train on process improvements and project management methodologies.  Prior to that, May managed licensing operations in the computing industry.  Before that, May’s experiences include sales, account team management and business development.

Client Experience:

May’s experiences started from inside sales with consumers to local and state agencies.  She extended her experience to behind the scene operational aspects of the business, including identifying vendor and customer partnership opportunities.  She customized customer monthly licensing acquisition specific to the education customers.  May developed a passion for continuous process improvement and project management for multiple customers.   Currently, she leads key strategic initiatives that ensure high quality standards for a high technology organization.

Language Fluency:



Bachelor of Arts in Economics from University of Washington

Master of Business Administration from Seattle University

Varun Arunachalam


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Mann Kavehkar


Emily Raibourn

Marketing Coordinator

James LeGrand

Customer Relationship Manager

Chrissy Ronje

Marketing Director

Latrice H. Rideout, Ph. D.

Certified Trainer/Account Manager

As a trainer, Latrice is focused on improving the performance of individuals, teams, and organizations. Her diverse career began as a mental health and social services professional and has expanded to include career/employment services, organizational training and development, and institutional effectiveness/institutional research. She has also taught as an adjunct instructor at the community college and university levels. She has a passion to empower others towards personal and professional fulfillment. 


  • Training and Development
  • Career and Workplace Assessments
  • Institutional Effectiveness
  • Institutional Research
  • Quantitative/Qualitative Research
  • Program Evaluation


Education and Certificates

  • D. in Psychology (Industrial/Organizational Specialization)
  • A. in Marriage & Family Therapy
  • A. in Psychology
  • Certified Career Services Provider
  • Graduate Certificate in Higher Education Assessment
  • Graduate Certificate in Institutional Research
  • (512) 579-3498