Diandra is a dynamic multi-course trainer and account manager at Dale Carnegie Training of Austin and Houston. Over the last 4 years, she has worked with numerous community associations around the Austin area in helping these groups understand the importance of human relations and communication in the workplace. She has also provided corporate solutions training for Dell, VMware, Round Rock Independent School District and more in leadership, communication, presentations, and stress management.
She is also a certified Master Trainer. She helps trainer candidates through their training certification. And she supports current trainers in using their own style to deliver high-quality training to their participants. She is instrumental in making sure all trainer quality is consistent and providing transformational experiences.
Diandra received a Bachelor’s degree in Marketing at Texas Woman’s University where she also was on the women’s basketball team. During her time there she was able to commit her time to different volunteering opportunities. She also has a Master’s Degree in Mass Communication at Texas State University.
Diandra is also the Social Media Manager for the Ellevate Network, which is an organization that strives to help women advance in the workplace. She has helped mentor and coach women to be their authentic selves and communicate their value effectively.
Work Experience
Client Experience
Industry Training Experience
Education and Certifications
Work Experience
Worked as a nurse in Washington DC for two years
Education and Certifications
Governmental Experience
Client Experience
Industry Training Experience
| Current Role or Position:
Chief Of Staff in International Product Support and Customer Quality Management organization. Partner with executives to plan and successfully execute critical customer impacting initiatives, creating new process awareness with Marketing, Sales, Technologists, Safety and Regulatory orgs via newsletter, PODCAST, and quarterly forums. Received Winning Together Cheers award. Led historical customer issue inspection and cross-sharing of quality, security and safety opportunities with IT, Validation, Regulatory, Marketing, Sales and Engineering teams. Influenced organizational eagerness to compliance trainings, improved travel budget management and weekly staff facilitations, organizational management and product quality reviews. Her expertise in project and program management includes the institutionalization of a rigorous project management framework that successfully implemented critical strategic projects. She also manages global project pipelines, while ensuring compliance in the ISO 9001 and TL 9000 quality adherence. |
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| Trainer Certification:
Dale Carnegie & Associates, Inc. – Graduate Assistant and Trainer Candidate in the Dale Carnegie Course®, Human Relations and Communications, trained in High Impact Presentation, trained in Leadership Training for Managers, PMP PMI certified, Effectiveness, Leadership/Management, Process Improvement |
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| Corporate Training Experience: | |
| Trained employees on Business Process Improvement methodologies, in both class room settings and small team environments. Currently in the training process to be certified as a Dale Carnegie trainer for the Human Relations and Communications program. | |
| Industry Experience:
May has been in the project and program management industry for over 10 years in a high technology organization, using every opportunity she can get to train on process improvements and project management methodologies. Prior to that, May managed licensing operations in the computing industry. Before that, May’s experiences include sales, account team management and business development. Client Experience: May’s experiences started from inside sales with consumers to local and state agencies. She extended her experience to behind the scene operational aspects of the business, including identifying vendor and customer partnership opportunities. She customized customer monthly licensing acquisition specific to the education customers. May developed a passion for continuous process improvement and project management for multiple customers. Currently, she leads key strategic initiatives that ensure high quality standards for a high technology organization. Language Fluency: English Education: Bachelor of Arts in Economics from University of Washington Master of Business Administration from Seattle University |
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