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Outstanding Customer Service

In Person

Committing to outstanding customer service means sometimes dealing with those not-so-pleasant customers. This seminar will take you through an eight-step process for resolving customer complaints and handling each customer’s needs, no matter how challenging

교육 일정 및 지역
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교육 내용

Learn how to stay professional in emotional situations, beyond basic telephone courtesy. Follow a consistent process to resolve complaints and conflicts. Most importantly, discover how to truly engage customers and build enduring relationships.

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교육 목적

The details of customer service can make all the difference. Following proven guidelines will ensure that, at the end of the day, your customer’s emotional and practical needs are not only met, but exceeded. Each issue you solve with a positive, helpful attitude strengthens relationships with your customers.

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교육 효과

The process will help you move beyond the daily challenges and hang-ups so that you can focus on building loyalty. Conflicts that once seemed overwhelming will seem simple, paving the way for delivering outstanding customer service. Your organization will gain a base of customers that feel valued and cared for in every interaction.

다음 과정 날짜

위의 장소를 클릭하여 여러분 지역의 코스 이벤트 날짜를 선택하세요. 

여러분에게 적합한 날짜를 찾지 못했습니까? 이 프로그램이 여러분의 조직 또는 팀에게 제공되기를 원합니까? 추가 정보를 원하시면 당사에 문의하세요.

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