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Breakfast Workshop: World Class Customer Service

In Person

It might sound simple but driving profitability and growth stems from customer service and satisfaction. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter.

교육 일정 및 지역
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교육 내용

You will become keenly aware of how your attitude during customer contact and complaints can make the difference. We will assess your current Customer Service Attitude and help you build customer relationships by incorporating the 4 Drivers of Customer Service. You will learn ways to respond to both rational and emotional customer concerns and maintain a positive attitude when dealing with difficult people and issues.

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교육 목적

You will reduce stress on both sides when resolving complaints and reduce the number and type of complaints received.

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교육 효과

You will learn how to maintain a positive attitude when dealing with difficult people and issues. Learn to project a friendly willingness to serve customers in a low pressure, high-touch way in every customer interaction

다음 과정 날짜

위의 장소를 클릭하여 여러분 지역의 코스 이벤트 날짜를 선택하세요. 

여러분에게 적합한 날짜를 찾지 못했습니까? 이 프로그램이 여러분의 조직 또는 팀에게 제공되기를 원합니까? 추가 정보를 원하시면 당사에 문의하세요.

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