icon 정규과정

Attitudes for Service

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

코스 개요

It might sound simple, but driving profitability and growth stems from customer service and satisfaction. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter.

Icon

교육 내용

Set goals for improvement by assessing current Customer Service Attitudes. Build customer relationships by incorporating the Four Drivers of Customer Service. Maintain consistently positive attitude by applying Attitude Control Principles. Use conversational language to keep the interactions casual and relaxed.

Icon

교육 목적

This seminar makes you keenly aware of how your attitude during customer contact can make the difference.

Icon

교육 효과

You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction.

코스 등록하기

Page 1
Next

다른 지역으로 등록되셨습니다.

한 번에 한 지역에서 코스 등록 및 추가할 수 있습니다.
하지만 이 코스에 등록할 수 있으며 이전 선택한 지역은 취소하시고 현재 지역으로 입력하시기 바랍니다.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie