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Telephone Skills: Inbound

In Person

In an Inbound call setting, chances are pretty good that the person isn’t calling to wish you a happy birthday. Most often, people are calling with concerns relating to your products, processes or services. The manner in which you address those concerns influences their willingness to continue choosing you as their supplier. You can go from Zero to Hero if you use an enthusiastic phone style and apply a process to resolve issues.

開催日時と場所を見る
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コースの特徴

At the completion of this workshop, it will empower you to make the most of inbound sales and customer service opportunities, develop confidence when interacting with customers on inbound calls, use the Information Gathering Model to evaluate how to best meet their caller’s needs, make every customer interaction an opportunity to deepen the client relationship.

Open book

コースの狙い

Rule of thumb: Every customer phone call is important. Whether they are calling to place an order, ask a question, or register a complaint, they are giving you an opportunity to engage. Don’t blow it.

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期待できる効果

You will receive pointers for improving your human relation skills over the phone, always remembering that a smile is audible!

今後のコース日程

上記の場所を選択して、お住いの地域のコースイベントの日程を確認してください。 

ご都合に合う日付が見つかりませんでしたか?ご所属の組織やチームへのこのプログラムの提供を希望されますか?詳細については当社までお問い合わせください。

提供された情報は、当社のプライバシーポリシーに従って使用されます。

ありがとうございました!お問い合わせに関しては、担当者が迅速に回答します。