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Customer Service Excellence

In Person

Thinking of the people in other departments as “customers” gives you a new perspective on getting work accomplished. Identifying your internal customers, determining how to provide the service they need, and communicating with them the way you would an external customer opens new doors for relationship and process improvement.

開催日時と場所を見る
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コースの特徴

Gain a clear picture of the internal service relationships in their position. Understand and meet the expectations of their internal customers. Demonstrate superior internal customer service and care. Implement techniques and tools for improving working relationships.

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コースの狙い

You receive the best possible toolkit for servicing internal customers. You begin by shifting your own mindset to one of customer, not process- focused. You will discover techniques for keeping the lines of communication open and managing shared expectations. When internal partners work together it has a powerful effect on job satisfaction and external customers reap the benefits!

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期待できる効果

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

今後のコース日程

上記の場所を選択して、お住いの地域のコースイベントの日程を確認してください。 

ご都合に合う日付が見つかりませんでしたか?ご所属の組織やチームへのこのプログラムの提供を希望されますか?詳細については当社までお問い合わせください。

提供された情報は、当社のプライバシーポリシーに従って使用されます。

ありがとうございました!お問い合わせに関しては、担当者が迅速に回答します。