Arrow Left戻る
Icon サービス

Breakfast Workshop: World Class Customer Service

In Person

It might sound simple but driving profitability and growth stems from customer service and satisfaction. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter.

開催日時と場所を見る
Head with lightbulb

コースの特徴

You will become keenly aware of how your attitude during customer contact and complaints can make the difference. We will assess your current Customer Service Attitude and help you build customer relationships by incorporating the 4 Drivers of Customer Service. You will learn ways to respond to both rational and emotional customer concerns and maintain a positive attitude when dealing with difficult people and issues.

Open book

コースの狙い

You will reduce stress on both sides when resolving complaints and reduce the number and type of complaints received.

Person standing next to flag

期待できる効果

You will learn how to maintain a positive attitude when dealing with difficult people and issues. Learn to project a friendly willingness to serve customers in a low pressure, high-touch way in every customer interaction

今後のコース日程

上記の場所を選択して、お住いの地域のコースイベントの日程を確認してください。 

ご都合に合う日付が見つかりませんでしたか?ご所属の組織やチームへのこのプログラムの提供を希望されますか?詳細については当社までお問い合わせください。

提供された情報は、当社のプライバシーポリシーに従って使用されます。

ありがとうございました!お問い合わせに関しては、担当者が迅速に回答します。