戻る
Customer Service
Customer Service Training

Breakfast Workshop: World Class Customer Service

個人向け

It might sound simple but driving profitability and growth stems from customer service and satisfaction. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter.

コースの特徴

You will become keenly aware of how your attitude during customer contact and complaints can make the difference. We will assess your current Customer Service Attitude and help you build customer relationships by incorporating the 4 Drivers of Customer Service. You will learn ways to respond to both rational and emotional customer concerns and maintain a positive attitude when dealing with difficult people and issues.

コースの狙い

You will reduce stress on both sides when resolving complaints and reduce the number and type of complaints received.

期待できる効果

You will learn how to maintain a positive attitude when dealing with difficult people and issues. Learn to project a friendly willingness to serve customers in a low pressure, high-touch way in every customer interaction

Print This Page
No results
NO ADDITIONAL COURSES
ご都合に合う日付が見つかりませんでしたか?ご所属の組織やチームへのこのプログラムの提供を希望されますか?詳細については当社までお問い合わせください。
提供された情報は、当社に従って使用されます 個人情報保護方針.
送信

無料メールマガジンでは、最新情報やビジネスや職場の課題を解決する重要なテクニックなどをご紹介しています。

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.