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Sales Training
Sales Training

Attitudes for Customer Service

個人向け

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

コースの特徴

- Set goals for improvement by assessing current Customer Service Attitudes. - Build customer relationships by incorporating the Four Drivers of Customer Service. - Maintain a consistently positive attitude by applying Attitude Control Principles. - Use conversational language to keep the interactions casual and relaxed.

コースの狙い

Driving profitability and growth stem from customer service and satisfaction.

期待できる効果

This module makes you keenly aware of how your attitude during customer contact can make the difference

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