戻る
Customer Service
Customer Service Training

Creating Loyal Customers Through Exceptional Customer Service

個人向け

Retaining customers in a growing global market is no easy task. Today’s customers are educated, prepared and have more options than ever before. They can also be more demanding and merely satisfying them isn’t enough. This workshop will give insight into delivering exceptional customer service that exceeds expectations every time.

コースの特徴

1) Increase customer loyalty through exceptional customer service. 2) Apply principles to exceed customer expectations. 3) Explore email etiquette when responding to customers. 4) Effectively address mistakes using an empathetic approach. 5) Build relationships and loyalty using creative follow-up techniques.

コースの狙い

Exceptional customer service is about creating meaningful relationships and memorable moments in every interaction.

期待できる効果

Going above and beyond at every touch point is the keystone to strong customer relationships and loyalty.

Print This Page
No results
NO ADDITIONAL COURSES
ご都合に合う日付が見つかりませんでしたか?ご所属の組織やチームへのこのプログラムの提供を希望されますか?詳細については当社までお問い合わせください。
提供された情報は、当社に従って使用されます 個人情報保護方針.
送信

無料メールマガジンでは、最新情報やビジネスや職場の課題を解決する重要なテクニックなどをご紹介しています。

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.