戻る
Customer Service
Customer Service Training

Attitudes for Service & Complaint Resolution

個人向け

Attitudes for Service & Complaint Resolution covers the emotional and practical aspects of customer service to build ongoing customer relationships.

コースの特徴

1. Assess customer service attitudes to set goals for improvement. 2. Incorporate the four drivers of customer service to build customer relationships. 3. Apply attitude control principles to manage our attitudes. 4. Deal with emotional and practical aspects of complaints. 5. Use methods to reduce our stress when resolving complaints. 6. Implement a consistent process to resolve complaints. 7. Reduce the number and type of complaints we receive.

コースの狙い

This process helps identify the root causes of the complaints you receive and provides creative ways to reduce or eliminate them. Increased customer satisfaction stems from a series of interconnected causes and disciplines resulting in increased customer loyalty which drives profitability and growth. This complete experience is what can cause a customer to become a champion for your organization.

期待できる効果

Attitudes for Service & Complaint Resolution will help you effectively resolve complaints, reduce stress, build relationships, as well as improve customer loyalty and retention.

Print This Page
No results
NO ADDITIONAL COURSES
ご都合に合う日付が見つかりませんでしたか?ご所属の組織やチームへのこのプログラムの提供を希望されますか?詳細については当社までお問い合わせください。
提供された情報は、当社に従って使用されます 個人情報保護方針.
送信

無料メールマガジンでは、最新情報やビジネスや職場の課題を解決する重要なテクニックなどをご紹介しています。

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.