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How to Communicate with Diplomacy & Tact

This course focuses on ways to communicate with confidence, credibility, clarity, and consideration -- to create powerful, enduring relationships.

Panoramica del corso

Influence team outcomes and create cooperation through diplomatic and tactful communication. You’ll realize that standing up for yourself, when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication. Diplomatic communication skills not only improve your professional image; they just make people like you!

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Che cosa imparerai

Develop flexibility in your communication style and assess the intent of your messages against the outcomes. Learn to control your “hot buttons” and respond instead of reacting, maintain composure when criticized. Avoid conflict by staying calm and poised under pressure.

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Perché vuoi impararlo

You'll gain dexterity and grace in dealing with new or trying situations. You’ll recognize how you come across to others, learn to speak honestly and confidently, manage your emotions, give and receive criticism constructively, and present yourself as strong – but not intimidating. Most importantly, you’ll discover how to communicate in a manner that does not offend or create conflict.

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In che modo ti aiuterà

This workshop sheds new light on your communication strengths and weaknesses. You’ll learn to disagree in an agreeable manner. Addressing difficult situations assertively and diplomatically, builds your image as a strong, fair-minded, leader  

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“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie