It might sound simple, but driving profitability and growth stems from customer service and satisfaction. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter.
Che cosa imparerai
Set goals for improvement by assessing current Customer Service Attitudes. Build customer relationships by incorporating the Four Drivers of Customer Service. Maintain consistently positive attitude by applying Attitude Control Principles. Use conversational language to keep the interactions casual and relaxed.
Perché vuoi impararlo
This seminar makes you keenly aware of how your attitude during customer contact can make the difference.
In che modo ti aiuterà
You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction.
“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”