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How to Use Customer Service to Turn Transactions into Relationships

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Dale Carnegie Training has been building world-class relationship skills – locally - around the globe for 89 years. We can help your customer service representative to get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention.

Skoða dagsetningar og staðsetningu
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Það sem þú lærir

• Identify current customer needs and anticipate customer expectations • Profile a client with the “customer continuum” • Overcome objections and negotiate with customers using the three principles of successful negotiation • Use follow up techniques that build loyalty And much more!

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Af hverju er það mikilvægt

Relationship buyers view your business as an organization they can trust. They buy from you because you consistently over deliver on service. Relationship buyers purchase more frequently and in larger amounts than transactional buyers.

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Skrá mig á þetta námskeið

Develop more loyalty in your customers, thereby, improving the customer experience.

Dagsetningar væntanlegra námskeiða

Veldu staðsetningu hér fyrir ofan til að finna dagsetningar fyrir násmskeið á þínu svæði. 

Gastu ekki fundið dagsetningu sem hentar þér? Langar þig að fá þetta námskeið sent fyrir samtökin þín eða teymið þitt? Hafðu samband við okkur til að fá frekari upplýsingar.

Takk fyrir! Ráðgjafi mun hafa samband við þig fljótlega.