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Customer Service Excellence

In Person

Thinking of the people in other departments as “customers” gives you a new perspective on getting work accomplished. Identifying your internal customers, determining how to provide the service they need, and communicating with them the way you would an external customer opens new doors for relationship and process improvement.

Skoða dagsetningar og staðsetningu
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Það sem þú lærir

Gain a clear picture of the internal service relationships in their position. Understand and meet the expectations of their internal customers. Demonstrate superior internal customer service and care. Implement techniques and tools for improving working relationships.

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Af hverju er það mikilvægt

You receive the best possible toolkit for servicing internal customers. You begin by shifting your own mindset to one of customer, not process- focused. You will discover techniques for keeping the lines of communication open and managing shared expectations. When internal partners work together it has a powerful effect on job satisfaction and external customers reap the benefits!

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Skrá mig á þetta námskeið

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Dagsetningar væntanlegra námskeiða

Veldu staðsetningu hér fyrir ofan til að finna dagsetningar fyrir násmskeið á þínu svæði. 

Gastu ekki fundið dagsetningu sem hentar þér? Langar þig að fá þetta námskeið sent fyrir samtökin þín eða teymið þitt? Hafðu samband við okkur til að fá frekari upplýsingar.

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Takk fyrir! Ráðgjafi mun hafa samband við þig fljótlega.