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Breakfast Workshop: World Class Customer Service

In Person

It might sound simple but driving profitability and growth stems from customer service and satisfaction. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter.

Skoða dagsetningar og staðsetningu
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Það sem þú lærir

You will become keenly aware of how your attitude during customer contact and complaints can make the difference. We will assess your current Customer Service Attitude and help you build customer relationships by incorporating the 4 Drivers of Customer Service. You will learn ways to respond to both rational and emotional customer concerns and maintain a positive attitude when dealing with difficult people and issues.

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Af hverju er það mikilvægt

You will reduce stress on both sides when resolving complaints and reduce the number and type of complaints received.

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Skrá mig á þetta námskeið

You will learn how to maintain a positive attitude when dealing with difficult people and issues. Learn to project a friendly willingness to serve customers in a low pressure, high-touch way in every customer interaction

Dagsetningar væntanlegra námskeiða

Veldu staðsetningu hér fyrir ofan til að finna dagsetningar fyrir násmskeið á þínu svæði. 

Gastu ekki fundið dagsetningu sem hentar þér? Langar þig að fá þetta námskeið sent fyrir samtökin þín eða teymið þitt? Hafðu samband við okkur til að fá frekari upplýsingar.

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Takk fyrir! Ráðgjafi mun hafa samband við þig fljótlega.