Attitudes for Customer Service
Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.
Það sem þú lærir
- Set goals for improvement by assessing current Customer Service Attitudes.- Build customer relationships by incorporating the Four Drivers of Customer Service.- Maintain a consistently positive attitude by applying Attitude Control Principles.- Use conversational language to keep the interactions casual and relaxed.
Af hverju er það mikilvægt
Driving profitability and growth stem from customer service and satisfaction.
Skrá mig á þetta námskeið
This module makes you keenly aware of how your attitude during customer contact can make the difference
