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Attitude for Service

In Person

This course will help you gain an attitude for professional, friendly, and memorable customer service interactions.

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Apa yang akan akan pelajari

Learn to project a friendly willingness to serve customers in a low-pressure, high-touch way, in every customer interaction. Discover ways to increase your self-awareness, improve your communication skills, and ask the right questions. With the Four Drivers of Customer Service, you’ll set goals for being a customer champion.

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Mengapa Anda ingin mempelajarinya

When it comes to customer service, attitude trumps aptitude. Demonstrating a superior customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest, and respect influences customer behavior – moving them from indifferent to loyal.

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Bagaimana ini akan membantu Anda

You will be able to assess your current customer service attitudes and set goals for improvement. Reaching these goals will truly make your organization stand out. Your high-service environment will make customers want to come back to you in the future! Build a loyal customer base, and watch profits soar.

Tanggal Kursus Akan Datang

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Tidak menemukan tanggal yang sesuai untuk Anda? Ingin program ini diselenggarakan untuk organisasi atau tim Anda? Hubungi kami untuk mendapatkan informasi selengkapnya.

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