World Class Customer Service

Session 1A—Attitudes for Service Session 1B—Recall and Use Names Session 1C—Build Memory Skills & Enhance RelationshipsSession 2A—Increase Self ConfidenceSession 2B -- Enthusiasm and Engagement/ Create Loyal Customers Session 3A —Enhance Relationships & Motivate Others Session 3B — Put Stress in Perspective /Manage Customer ExpectationsSession 4A—Gain Willing Cooperation and Commit to Influence OthersSession 4B—Energize Communications / unleash full Potential Session 4C—Speaking on your Feet/ Create good first impressionsSession 5A—Report back on Stress Session 5B—Build Others and Ourselves through RecognitionSession 5C—Inspire Others Session 6A—Disagree AgreeablySession 6B—Demonstrate Leadership Session 6C -- Realize the Power of Enthusiasm

Session 1A—Attitudes for Service Session 1B—Recall and Use Names Session 1C—Build Memory Skills & Enhance RelationshipsSession 2A—Increase Self ConfidenceSession 2B -- Enthusiasm and Engagement/ Create Loyal Customers Session 3A —Enhance Relationships & Motivate Others Session 3B — Put Stress in Perspective /Manage Customer ExpectationsSession 4A—Gain Willing Cooperation and Commit to Influence OthersSession 4B—Energize Communications / unleash full Potential Session 4C—Speaking on your Feet/ Create good first impressionsSession 5A—Report back on Stress Session 5B—Build Others and Ourselves through RecognitionSession 5C—Inspire Others Session 6A—Disagree AgreeablySession 6B—Demonstrate Leadership Session 6C -- Realize the Power of Enthusiasm