icon קורס פנים-אל-פנים

Attitudes for Service

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

סקירת הקורס

It might sound simple, but driving profitability and growth stems from customer service and satisfaction. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter.

Icon

מה תלמדו

Set goals for improvement by assessing current Customer Service Attitudes. Build customer relationships by incorporating the Four Drivers of Customer Service. Maintain consistently positive attitude by applying Attitude Control Principles. Use conversational language to keep the interactions casual and relaxed.

Icon

מדוע תרצו ללמוד זאת

This seminar makes you keenly aware of how your attitude during customer contact can make the difference.

Icon

כיצד זה יסייע לכם

You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction.

הירשמו לקורס

Page 1
Next

הוספתם קורס ממקום אחר

אתם יכולים להירשם או להוסיף קורסים לעגלתכם ממיקום אחד בכל פעם
אין בעיה! אתם יכולים להירשם לקורס זה ואנחנו נסיר את המיקום שבחרתם קודם ונחליף אותו בנוכחי.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie