Back
Customer Service Training
Customer Service

Customer Service Excellence

פנים-אל-פנים

Thinking of the people in other departments as “customers” gives you a new perspective on getting work accomplished. Identifying your internal customers, determining how to provide the service they need, and communicating with them the way you would an external customer opens new doors for relationship and process improvement.

מה תלמדו

Gain a clear picture of the internal service relationships in their position. Understand and meet the expectations of their internal customers. Demonstrate superior internal customer service and care. Implement techniques and tools for improving working relationships.

מדוע תרצו ללמוד זאת

You receive the best possible toolkit for servicing internal customers. You begin by shifting your own mindset to one of customer, not process- focused. You will discover techniques for keeping the lines of communication open and managing shared expectations. When internal partners work together it has a powerful effect on job satisfaction and external customers reap the benefits!

כיצד זה יסייע לכם

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Print This Page
No results
NO ADDITIONAL COURSES
לא מצאת תאריך שמתאים לך? רוצה שתוכנית זו תסופק לארגון או לצוות שלך? צור איתנו קשר לקבלת מידע נוסף.
This information you provide will be used in accordance with the terms of our privacy policy.
שליחה
©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.