Arrow LeftRetour
Icon Services

World Class Customer Service

In Person

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

Voir dates et lieux
Head with lightbulb

Ce que vous apprendrez

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

Open book

Pourquoi vous voulez l’apprendre

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

Person standing next to flag

Comment cela va vous aider

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Dates du prochain cours

Veuillez sélectionner un lieu.

Vous n’avez pas trouvé de date qui vous convient ? Vous voulez que ce programme soit organisé pour votre organisation ou votre équipe ? Contactez-nous pour obtenir plus de renseignements.

Merci ! Un conseiller vous contactera rapidement au sujet de votre demande.