Delivering World Class Customer ServiceIn Person
Good customer service results when organizations exceed the customer's expectations. This seminar dives into the skill and processes it takes to deliver quality service.Voir dates et lieux
Ce que vous apprendrez
1) Incorporate the Four Drivers of Customer Service to build customer relationships 2) Implement a consistent process to resolve complaints 3) Identify win-win opportunities to provide more products and services 4) Manage customer expectations in order to exceed them
Pourquoi vous voulez l’apprendre
This seminar examines ways that we can exceed our customers' expectations by Incorporate the Four Drivers of Customer Service to build customer relationships implement consistent processes to deliver high service levels.
Comment cela va vous aider
Committing to deliver world class customer service will allow organizations to develop long lasting relationships and win future business.