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Winning Customer Service Strategies for Support Staff

Customer Service skills can mean the difference between increased business opportunities and out-of-control word-of-mouth. Using the Dale Carnegie’s proven methods, your staff can learn to deal with emotional and practical aspects of complaints, apply methods to reduce stress when resolving problem, and reduce the number and types of complaints. This course will poise participants for win-win opportunities with all parties involved and ensure customer loyalty for your business.

Présentation du cours

Increase customer relations, loyalty and revenue while reducing conflict and stress for all parties.

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Ce que vous apprendrez

Techniques guaranteed to reduce conflict, de-escalate heated situations, strategies on stress management, skills to proactively reduce complaints.

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Pourquoi vous voulez l’apprendre

Transform potential problems into opportunities to receive feedback. Spend less time worrying about future problems by anticipating and disarming contentious situations.

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Comment cela va vous aider

By learning to anticipate and deflate problems, you'll have more time to enjoy your work and personal life right now. Focus on making every interaction a winning one for both parties and you will earn greater loyalty and revenues from pleased, customers confident in your service and abilities

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“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie