How to Use Customer Service to Turn Transactions into RelationshipsIn Person
Dale Carnegie Training has been building world-class relationship skills – locally - around the globe for 89 years. We can help your customer service representative to get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention.Voir date et lieux
Ce que vous apprendrez
• Identify current customer needs and anticipate customer expectations • Profile a client with the “customer continuum” • Overcome objections and negotiate with customers using the three principles of successful negotiation • Use follow up techniques that build loyalty And much more!
Pourquoi vous voulez l’apprendre
Relationship buyers view your business as an organization they can trust. They buy from you because you consistently over deliver on service. Relationship buyers purchase more frequently and in larger amounts than transactional buyers.
Comment cela va vous aider
Develop more loyalty in your customers, thereby, improving the customer experience.